FAQ
What services do you provide?
We offer complete HVAC solutions including AC repair, AC installation, heating system service, duct cleaning, maintenance, thermostat installation, and full indoor air quality improvement.
Do you offer emergency HVAC repair services?
Yes. We provide same-day and emergency repair services to help you stay comfortable when your system suddenly stops working.
How can I schedule a service appointment?
You can schedule an appointment by calling our support team, filling out our website service form, or booking through our online scheduling system.
How often should I service my AC or heating system?
We recommend twice-a-year maintenance — once before the summer cooling season and once before the winter heating season.
Why is my AC not cooling properly?
Common reasons include low refrigerant, dirty filters, clogged coils, thermostat problems, or a faulty compressor. Our technicians diagnose the issue and repair it quickly.
Do you offer annual maintenance plans?
Yes! Our HVAC maintenance plans include regular checkups, cleaning, priority service, and exclusive discounts for repairs.
Are your technicians certified?
Absolutely. Our HVAC experts are certified and trained in the latest heating and cooling technologies to ensure safe, accurate, and professional service.
How much does an AC repair usually cost?
Price varies based on the issue, parts needed, and labor time. We provide honest & upfront pricing with no hidden fees after full inspection.
How soon can you install a new AC system?
In most cases, we provide next-day or same-day installation, depending on product availability and scheduling.
Do you offer warranties on repairs and installations?
Yes. We offer manufacturer warranties on new systems and service warranties on repairs for your peace of mind.
Can I get a free estimate?
Yes! We offer free estimates for AC installation, HVAC upgrades, and major repair work.
How do I know if my AC needs replacement instead of repair?
If your AC is 10–15 years old, needs frequent repairs, or consumes excessive electricity, replacement may be the best option. Our technicians can guide you after inspection.
What areas do you serve?
If your AC is 10–15 years old, needs frequent repairs, or consumes excessive electricity, replacement may be the best option. Our technicians can guide you after inspection.
Do you offer indoor air quality solutions?
We provide services in Carolina and surrounding areas. You can check our service map or contact us for details.
Carolina Heating & Air Design
Service
Company
New York
9935-D Rea Rd #504, Charlotte, NC 28277, United States
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